Public contract for the provision of medical services
LIMITED LIABILITY COMPANY “SPHERE LIFE FRANCHISING” (medical practice license issued by Order of the Ministry of Health of Ukraine dated 25.10.2024 No. 1804), represented by its Director, Vitalii Ihorovych Yerofieiev, acting on the basis of the Charter, on the one part, and an individual or legal entity that has applied to the Executor for the provision of medical services (hereinafter referred to as the “Customer”) on the other part, jointly referred to as the “Parties”, and each individually as a “Party”, have entered into this Agreement as follows.
1. General provisions
1.1. Pursuant to Articles 633, 634, and 641 of the Civil Code of Ukraine, this Agreement is a public agreement (public offer) containing all essential terms for the provision of medical services by the Executor and is offered to an unlimited number of individuals (Customers) to receive medical services under the terms defined herein.
1.2. The terms of this Agreement are the same for all Customers, except for those who are granted applicable benefits under the legislation of Ukraine, if such benefits exist.
1.3. The Executor may not refuse to conclude this Agreement if it has the ability (including technical, staffing, organizational, etc.) to provide medical services to the Customer.
1.4. The Executor confirms that it holds all necessary permits to conduct business activities in medical practice related to the performance of this Agreement and shall be liable in the event of violation of the Customer’s rights during service provision.
1.5. The Executor provides services on the basis of a medical practice license issued by Order of the Ministry of Health of Ukraine dated 25.10.2024 No. 1804.
1.6. List of permitted specialties of the Executor:
1.6.1. Physician specialties: Healthcare Organization and Management, Physiotherapy.
1.6.2. Specialties of junior medical professionals: Nursing, Medical Practice (Feldsher/General Medical Practice).
1.7. This Agreement is binding on the Executor from the moment it is published on the Executor’s website.
2. Acceptance of the Agreement
2.1. This Agreement shall be deemed concluded without further signing from the moment the Customer makes an oral or written request to receive medical services or performs other actions предусмотрені by this Agreement evidencing consent to comply with its terms (signing a treatment plan, informed consent to diagnostics and treatment, commencement of actual use of services, payment of the Executor’s invoices, etc.), without signing a written copy by the Parties.
2.2. By applying to the Executor for services, the Customer unconditionally and irrevocably accepts the provisions of this Agreement.
2.3. By mutual consent of the Parties, the date of the Customer’s first application to the Executor shall be considered the date of conclusion of this Agreement. The Customer is deemed to have familiarized itself with the Agreement at the moment of its conclusion.
2.4. Each Party guarantees to the other Party that it has the necessary legal capacity and all rights and powers necessary and sufficient to enter into and perform this Agreement in accordance with its terms.
2.5. By concluding this Agreement, the Customer automatically agrees to the full and unconditional acceptance of the provisions of the Agreement and all possible Appendices thereto.
2.6. Before receiving medical services, each Customer must familiarize itself with the terms of this Agreement, the tariffs for the Services, as well as the Rules for staying and servicing Customers in the Executor’s medical facility.
2.7. All terms of this public offer are binding on the Parties. If the Customer disagrees with the terms of the Agreement, the Customer has the right not to conclude it and shall provide written notice to the Executor at spherelife2020@gmail.com before receiving services. Receipt of services constitutes indisputable confirmation of all provisions and terms of the Agreement.
2.8. Upon the Customer’s written request, the Executor provides the Agreement in paper form, certified by the signature of the Executor’s authorized person.
3. Terms, concepts and definitions
In this Agreement, the following terms, concepts and definitions shall have the meanings set forth below:
3.1. Medical service – a specific action or a set of actions performed by medical staff at the Executor’s medical center for the purpose of prevention, rehabilitation, and treatment of diseases, pathologies, or conditions.
3.2. Customer – the Patient, the Patient’s legal representative, or another person who has accepted the public Agreement in the interests of the Patient.
3.3. Patient – an individual, including a person under the age of majority, who receives medical assistance (preventive, therapeutic) from the Executor under the terms of this Agreement, in whose interests the Customer enters into this Agreement. The Patient may be the Customer and conclude this Agreement independently upon reaching full civil legal capacity in accordance with the legislation of Ukraine.
3.4. Medical center (hereinafter – Facility) – a healthcare facility established by the Executor.
3.5. Executor’s website – the web page on the Internet https://www.spherelife.ua/ which is the official source of information for the Customer about the Executor and the services provided by it.
3.6. Attending physician – a physician of the Executor who provides medical services to the Customer at the Facility.
3.7. Treatment plan – a set of preventive, therapeutic, diagnostic, rehabilitation measures, medical manipulations, etc., prescribed by the physician individually for each Customer and agreed with the Customer, necessary to achieve positive treatment results, indicating stages of treatment, the list of medical interventions, approximate treatment сроки, and approximate cost of treatment at the prices effective on the date of drawing up the treatment plan.
3.8. Visit schedule – a schedule of medical services indicating the list of services, calendar date and exact time when the Customer must appear at the Facility to receive such services, which is agreed by the Customer and is binding for the Customer.
3.9. Informed consent – the Customer’s consent to medical treatment оформлена in writing by signing a separate form approved by the Executor or by making an appropriate entry in medical documentation (medical record, etc.).
3.10. Rules – the Rules for the Customer’s пребывання and servicing at the Facility, approved by the Executor and binding on the Customer.
4. Subject of the Agreement
4.1. The Executor undertakes, upon instruction and with the Customer’s consent, to provide the Customer, or the person in whose interests this Agreement is concluded, with one or more paid medical services from the list of the Executor’s medical services aimed at improving the Customer’s health condition and in accordance with establishing a diagnosis (hereinafter – the “Services”), and the Customer undertakes to accept and pay for the Services under the terms of this Agreement.
4.2. The scope, type, and cost of services are determined taking into account the Customer’s health condition, medical indications, the Customer’s wishes, and the Executor’s technical capabilities.
4.3. Based on the initial examination, the physician establishes a preliminary diagnosis, determines methods and possible treatment options, consequences and expected results, the degree of risk and possible complications, and informs the Customer thereof in detail.
4.4. Based on the results of the initial examination, the physician draws up a treatment plan confirming the Parties’ agreement on the scope of services and their preliminary cost. A necessary condition for the Customer’s performance under the Agreement is informed consent, which is certified by the Customer’s signature or by the Customer’s actual consumption of the services specified in the treatment plan.
4.5. During the term of the Agreement, the Parties may draw up several treatment plans (in which case the terms of the additional treatment plan shall supplement the previous treatment plan) or change the treatment plan.
4.6. The Customer agrees that if it is necessary to conduct additional examinations or obtain a consultation from a профильний medical specialist who is not available at the Executor, the Customer must undergo such examination or consultation within the сроки set by the Executor. Payment for such services is made by the Customer according to the tariffs of the respective medical institutions.
5. Procedure for providing services
5.1. The Services are provided at the Executor’s medical facility in accordance with the Rules, using certified equipment and medical devices and materials permitted for use.
5.2. The attending physician is appointed by the Executor with the Customer’s consent.
5.3. The Services are provided on the basis of the Customer’s informed voluntary consent to treatment, executed in the form established by Ukrainian law, before the first Service and before other Services, the list of which is determined by the Executor. The Parties agree that signing informed consent is a necessary condition for commencing provision of the Services.
5.4. The Services are provided by prior appointment made by phone, on the website, or upon the Customer’s personal visit. Provision of services without prior appointment is possible only if there is no other Customer appointment for that time. The date and time of each service are agreed by the Executor and the Customer orally or in writing.
5.5. The date and time of each Service may be changed at the Customer’s initiative before the Service is provided.
5.6. In case of delay, the Customer must notify the Facility’s administrator in advance. If the delay results in a shift of the schedule, a different date and time shall be agreed with the Customer.
5.7. The date and time of each service may be changed at the Executor’s initiative in the following cases:
5.7.1. If the Customer’s health condition before the start of service provision makes it impossible to provide the service or significantly increases the risks of complications, threat to life or health of the Customer or other persons, or other severe/negative consequences.
5.7.2. Occurrence of force majeure circumstances making it impossible for the Executor to provide services.
5.8. The Executor shall not disclose to third parties information about the Customer’s illness, medical examination, examination results, obtained in connection with performance of this Agreement, except as provided by Ukrainian law.
6. Cost of services and payment procedure
6.1. The cost of services under this Agreement is determined in accordance with their scope and the tariffs for services approved by the Executor.
6.2. The preliminary cost of services is indicated in the treatment plan and does not include the cost of treating hidden pathologies that may be discovered during treatment.
6.3. The Customer pays for services by one of the following methods:
6.3.1. cash payment at the Executor’s cashier;
6.3.2. payment by bank card using the Executor’s bank payment terminal;
6.3.3. payment of the Executor’s invoices by bank transfer.
6.4. Services are paid by the Customer on the day of service provision, before the service is provided, or immediately after service provision, in the amount of the full cost of the provided service.
6.5. The Customer has the right to make an advance payment for services specified in the treatment plan. The cost of services paid as an advance cannot be changed by the Executor in case of tariff changes and is determined according to the tariffs effective on the date of payment.
6.6. For certain types of services that entail prior expenses by the Executor (individual ordering of therapeutic constructions for the Customer from third parties, etc.), the Customer must make an advance payment of up to 70% of the cost of such expenses. The advance amount is specified in the treatment plan and/or in the Invoice provided to the Customer in advance.
6.7. Services by bank transfer are provided only subject to 100% advance payment.
6.8. If the Customer lacks funds to pay for received services, the Customer’s debt to the Executor may be formalized as an additional agreement on payment for services with installment payments.
6.9. Treatment under insurance is provided subject to prior conclusion of an agreement between the Executor and the insurance company and confirmation by the insurance company of coverage for the Executor’s services.
6.10. The Customer may be granted a discount on the cost of services, the amount of which is determined in the procedure established by the Executor.
6.11. If during provision of services it becomes necessary to adjust them (additional services or changes to the treatment plan), the installment cost of services under the Agreement is adjusted accordingly. Such changes must be agreed by the Parties before additional/changed services are provided. The Customer has the right to refuse the adjustment and continue receiving Services.
6.12. If it is impossible to provide services due to the Customer’s failure to appear for a physician appointment or other medical procedure, the Executor may refuse to provide further services to the Customer. In case of violation by the Customer of the Agreement and/or Rules, the Executor returns the advance payment minus the actually incurred expenses.
6.13. The Customer has no right to refuse payment for agreed and actually provided services.
6.14. In all cases where the cost of services is not directly determined by the treatment plan, including where services specified in the treatment plan were not provided in full, the cost of such Services is determined according to the Executor’s current tariffs.
6.15. The total cost of services under this Agreement is determined as the sum of all services provided to the Customer.
6.16. The terms of this section regarding payment do not apply to cases where medical services are paid by insurance companies under voluntary medical insurance agreements or by other third parties.
6.17. Any medical services under this Agreement may be paid by a third party on the basis of a separate agreement between the third party and the Executor.
7. Procedure for acceptance and provision of services
7.1. Acceptance and provision of services is carried out orally, or at the request of one of the Parties by executing a Service Provision Act (hereinafter – the “Act”), which is drawn up by the Executor in two copies and provided to the Customer for signing.
7.2. The Customer must sign both copies of the Act or provide a written reasoned refusal to sign it.
7.3. If the Customer does not provide a written reasoned refusal to sign the Act, the Service shall be deemed properly provided by the Executor and properly accepted by the Customer.
7.4. If a written reasoned refusal is provided, the Executor shall review such refusal within 10 (ten) calendar days and notify the Customer of the results in writing.
7.5. If several Services are provided to the Customer, the Executor may draw up one Act listing all provided services.
8. Rights of the Parties
8.1. The Customer has the right to:
8.1.1. Join this Agreement on the terms offered by the Executor.
8.1.2. Receive full information about the medical services provided by the Executor prior to ordering the Services.
8.1.3. Agree on the approximate cost of services by signing the treatment plan.
8.1.4. Receive Services of proper quality.
8.1.5. Receive accurate and complete information about their health condition, including reviewing relevant medical documents related to their health stored by the Executor.
8.1.6. Receive accurate and complete information about contraindications, possible complications and risks (including to life and health), and the forecast of possible disease development when services are provided.
8.1.7. Choose a treatment method according to the attending physician’s recommendations if several treatment plan options are proposed, after reviewing examination results, diagnosis, treatment methods, associated risks, advantages and disadvantages of different plans, and possible complications.
8.1.8. Require replacement of the attending physician (if the Executor has other physicians with appropriate qualifications).
8.1.9. If the treatment plan and preliminary cost change during treatment, at the Customer’s discretion:
(A) agree to a new/additional treatment plan and approve its cost;
(B) refuse the proposed changes and continue treatment under previously agreed terms;
(C) terminate the Agreement and settle accounts for services actually provided.
8.1.10. Maintain confidentiality of their health condition, the fact of seeking medical care, diagnosis, and information obtained during medical examination.
8.1.11. Submit proposals, applications, feedback, etc. to the Executor regarding service provision.
8.1.12. Refuse to receive a service (or part of a service) at any time during the term of the Agreement, having paid in advance for all services actually provided at the time of refusal.
8.2. The Executor has the right to:
8.2.1. Make amendments to this Agreement, as well as to the list of services, and change the price of each service.
8.2.2. Conduct promotions and provide discounts and additional benefits for services.
8.2.3. Receive payment for services in the procedure provided by this Agreement.
8.2.4. Process personal data and other information about the Customer in accordance with Ukrainian personal data protection legislation.
8.2.5. If necessary, with prior agreement of the Customer, make changes to the treatment plan.
8.2.6. Independently determine and appoint medical personnel who will provide services to the Customer.
8.2.7. In case of emergencies, unforeseen situations or complications during service provision – independently determine the scope of all necessary measures to eliminate them.
8.2.8. Provide incomplete information about the Customer’s health condition and limit access to certain medical documents if disclosure may worsen the Customer’s condition or hinder treatment.
8.2.9. Record telephone conversations with the Customer (audio recording).
8.2.10. Conduct photo and/or video recording of the service provision process and subsequently use anonymized results of such recording for advertising, marketing, training and other purposes not contrary to Ukrainian law.
8.2.11. Reschedule a visit in case of unforeseen absence of a physician or, if possible, appoint another physician to provide treatment.
8.2.12. In case of the Customer’s delay, unilaterally change the provision of services or cancel the provision of such services.
8.2.13. Refer the Customer to other профильні specialists, including another healthcare facility, to уточнити the diagnosis and choose an optimal treatment plan.
8.2.14. Refuse to provide services in the following cases:
(A) refusal by the Customer to sign informed consent or complete medical history (health questionnaire);
(B) existence of the Customer’s payment arrears (until fully repaid);
(C) detection of a disease/pathology during examination that cannot be treated at the Facility due to licensing restrictions, staff qualifications or technical equipment, or refusal of the Customer to treat such pathology if this makes provision of services under the treatment plan impossible;
(D) the Customer being under the influence of alcohol or drugs or in another болезливий condition that prevents quality service provision;
(E) the Customer’s failure to appear at the установлені date and time.
8.2.15. Refuse to provide services at any time (provided such refusal does not endanger the Customer’s life) in the following cases:
(A) provision by the Customer of incomplete and/or inaccurate data about identity and/or health condition;
(B) medical contraindications to treatment methods agreed by the Parties;
(C) refusal by the Customer to undergo examinations necessary for дальнейше treatment;
(D) insistence by the Customer on use of medicines or diagnostic/treatment methods not permitted in Ukraine;
(E) failure by the Customer to follow the attending physician’s instructions or treatment schedule;
(F) violation of the Rules of stay and servicing at the Facility.
9. Obligations of the Parties
9.1. The Customer shall:
9.1.1. Familiarize themselves with the Executor’s tariffs and Rules prior to concluding the Agreement.
9.1.2. Arrive at the Facility on time on the date and at the time of service provision.
9.1.3. Notify the Facility in advance about an objective inability to appear for an appointment/procedure.
9.1.4. Stay on the Facility’s territory in a timely manner and strictly comply with the Executor’s Rules.
9.1.5. Before service provision, inform the attending physician of the full list of medications used, all known diseases/conditions, allergies or specific reactions to medicines and foods, and other essential information about health condition.
9.1.6. Accurately and timely follow oral or written instructions and recommendations of the attending physician, adhere to the treatment plan, and timely appear for additional examinations, контрольні and preventive checkups.
9.1.7. Provide originals or copies of documents containing health information necessary for service provision.
9.1.8. Inform the attending physician about improvement or deterioration of well-being, appearance or disappearance of symptoms, and other information about changes in health condition during treatment.
9.1.9. Accept properly provided services and sign Acts.
9.1.10. Pay for Services in the procedure and on the terms defined by this Agreement.
9.1.11. Pay for unagreed additional services provided by the Executor to avoid negative consequences to the Customer’s life or health.
9.1.12. Sign informed consents for diagnostics, treatment and anesthesia, and complete the Executor’s questionnaires.
9.2. The Executor shall:
9.2.1. Agree with the Customer the time of the initial examination to establish a preliminary diagnosis, determine the scope of necessary treatment, calculate treatment cost, and inform the Customer of the results.
9.2.2. If additional examination methods are needed to establish a final diagnosis, perform them; if not possible – inform the Customer and refer the Customer to another healthcare facility or профильний specialist.
9.2.3. Provide services of proper quality in accordance with the established final diagnosis, treatment plan and cost calculation agreed by the Parties.
9.2.4. Ensure provision of all necessary services предусмотрені by the Agreement and agreed in the treatment plan.
9.2.5. Create proper and safe conditions for the Customer’s stay at the Facility.
9.2.6. Ensure the most painless and rational treatment methods in accordance with medical indications.
9.2.7. Inform the Customer about circumstances that may arise and lead to an increase in service scope, and about possible risks and complications during service provision.
9.2.8. In case of changes during treatment, agree with the Customer an additional or new treatment plan and its approximate cost.
9.2.9. Provide the Customer with prescriptions and recommendations after services are provided.
9.2.10. Upon the Customer’s request, provide information about operating hours, conditions and procedure for providing services.
9.2.11. After completion of treatment, upon the Customer’s request, provide an extract from the medical record, copies of examination results, certificates, digital media by agreement, etc.
9.2.12. Maintain absolute confidentiality of information about health condition and results of medical examinations.
9.2.13. Use medicines and medical devices permitted for use in Ukraine.
9.2.14. Maintain and store medical documentation and reporting in accordance with Ukrainian law.
10. Quality of services
10.1. Services are provided by medical personnel of the Facility who have the necessary specialized education and meet unified qualification requirements under Ukrainian law. Certain services may be provided by different medical specialists of the Executor.
10.2. Services are provided in accordance with отраслеві standards in healthcare and/or medical care protocols approved by the Ministry of Health of Ukraine.
10.3. The quality of service provision must comply with Ukrainian law.
10.4. Services must be safe for the Customer’s health.
10.5. Quality control of medical care is carried out in cases, procedure and сроки provided by Ukrainian law.
11. Customer’s personal data
11.1. In fulfillment of the Law of Ukraine “On Personal Data Protection”, the Executor informs the Customer about processing of the Customer’s personal data during performance of this Agreement.
11.2. The owner (controller) of personal data is the Executor.
11.3. Personal data are collected for the purpose of healthcare, establishing a medical diagnosis, and ensuring care or treatment or providing medical services (clause 6 part 2 article 7 of the Law of Ukraine “On Personal Data Protection”).
11.4. Composition and content of personal data processed by the Executor:
11.4.1. general data (including, but not limited to: surname, name, patronymic, sex, date and place of birth, registration and residence addresses, marital status, contact details);
11.4.2. special data relating to health condition (including, but not limited to: the fact of seeking medical care, medical information containing evidence about health condition and medical history, proposed examinations and treatment measures, forecast of disease development, risks to life and health, information about disability group, genetic data, etc.).
11.5. Customers’ personal data are stored in the form of paper records and/or local electronic databases.
11.6. The Executor undertakes to ensure confidentiality and security of the Customer’s personal data during processing.
11.7. The Executor may transfer Customers’ personal data to the Department of Health of the executive body of the Kyiv City Council (Kyiv City State Administration), prosecutor’s offices, law enforcement agencies, courts, guardianship authorities, medical-social expert commission (MSEC), Social Insurance Fund, etc., exclusively to the extent necessary to exercise its powers.
11.8. Lawyers have access to personal data only of those Customers who are their clients, and only if such clients consent to such transfer. Other persons receive personal data only with the consent of the Customer or their legal representative (parent, guardian or custodian). For scientific and statistical purposes, anonymized personal data that do not allow identification may be transferred.
11.9. The Customer consents to the Executor using the provided contact data to inform the Customer, maintain communication, send medical, informational and/or advertising messages, including messages that may contain personal and confidential information about the Customer. Upon the Customer’s written request, such contact data shall be excluded from distribution lists for informational and advertising messages.
12. Confidentiality
12.1. Confidential information under this Agreement includes information about the fact of seeking medical care, established diagnosis, list of provided services, and other information that is confidential under Ukrainian law (information with restricted access).
12.2. The Executor undertakes to maintain confidentiality of information obtained during performance of this Agreement.
12.3. The Executor declares that confidentiality obligations under this section are indefinite and remain valid after termination/expiration of this Agreement.
13. Liability of the Parties
13.1. For failure to perform or improper performance of obligations, the Parties bear liability in accordance with Ukrainian law and this Agreement.
13.2. The Customer is responsible for the accuracy of information provided about health condition, compliance with physician recommendations, and timely payment.
13.3. The Executor is responsible for the quality of services provided.
13.4. In case of overdue payment, the Executor has the right to require the Customer to pay a penalty in the amount of double the National Bank of Ukraine discount rate calculated on the amount of actual задолженість for each day of delay, and if overdue for more than 30 (thirty) days – additionally require a fine in the amount of the debt.
13.5. Indicators that do not constitute improper quality of services:
13.5.1. complications and other side effects arising due to biological characteristics of the Customer’s body and whose probability cannot be fully excluded by current knowledge and technology, if services were provided in compliance with all necessary actions and conditions required for services of this type;
13.5.2. possible discomfort due to specifics of medical methods and as a consequence of the body’s reaction to physical and chemical effects of drugs prescribed during treatment, about which the Customer was informed in advance by the attending physician;
13.5.3. complications occurring after service provision due to gross non-compliance (violation) by the Customer of the attending physician’s recommendations.
13.6. The Executor is released from liability for the result of services and for harm to the Customer’s health in the following cases:
13.6.1. failure by the Customer to comply with prescriptions/recommendations and the treatment plan;
13.6.2. failure to appear or late appearance for scheduled visits/checkups;
13.6.3. refusal to continue treatment and/or early termination of the Agreement;
13.6.4. failure to provide, late provision of essential health information (medical history), harmful habits, or provision of knowingly false information;
13.6.5. receiving medical care at other healthcare facilities or from other specialists;
13.6.6. untimely notification of the physician about complications during the term of the Agreement;
13.6.7. use of medicines/medical devices of improper quality or not prescribed by the Executor’s physicians;
13.6.8. occurrence of allergy after taking medicines/materials without agreement with the attending physician;
13.6.9. development of diseases/pathologies not related to services under this Agreement;
13.6.10. correction of work performed by the Executor by third parties without agreement with the Executor.
13.7. The Customer is informed that modern medicine is not an exact science; therefore diagnostics and treatment cannot guarantee a precise and positive effect. The Customer understands that due to limited capabilities of modern medicine, complexity of diagnostics and treatment of certain diseases, individuality and uniqueness of the body, the services may not produce the expected result or may even worsen health, cause atypical reactions and complications not accounted for in industry standards (protocols) and not described in specialized literature.
14. Force majeure
14.1. The Executor is released from liability for failure/improper performance under this Agreement in case of force majeure circumstances that did not exist at the time of conclusion and arose beyond the will of the Parties (accident, catastrophe, natural disaster, epidemic, epizootic, war, hostilities, civil unrest, strike, terrorist actions/acts, anti-terrorist operations, fires, lightning strikes, explosions, lack of electricity, disruptions in gas or drinking water supply, breakdown of equipment, temporary incapacity of physicians or other medical personnel, etc.).
14.2. The Customer is released from liability for failure/improper performance under this Agreement in case of force majeure circumstances (accident, catastrophe, natural disaster, epidemic, epizootic, war, hostilities, civil unrest, strike, terrorist actions/acts, anti-terrorist operations, fires, lightning strikes, explosions).
14.3. The Party unable to perform obligations due to force majeure must, if possible, immediately, but no later than within 3 (three) calendar days from occurrence, notify the other Party.
15. Dispute resolution
15.1. Any disputes or disagreements shall be resolved through mutual negotiations and consultations.
15.2. If no agreement is reached, disputes (disagreements) shall be resolved in court in accordance with Ukrainian law.
16. Amendments to the Agreement
16.1. Amendments to this Agreement are made unilaterally by the Executor and published on the Executor’s website.
16.2. In case of amendments (including changes in service prices), the Executor must notify the Customer 5 days before the intended effective date by posting an announcement on the website and at the reception desk in the Facility.
16.3. If the Customer disagrees with the amendments, the Customer must terminate the Agreement within one week from when the Customer learned or could have learned of the changes. Continued use of services indicates the Customer’s consent to the amendments.
17. Term of the Agreement and other conditions
17.1. This Agreement enters into force on the date of conclusion and remains valid indefinitely until terminated by either Party in the manner set forth herein.
17.2. All сроки of service provision during performance of the treatment plan are approximate and may change depending on the Customer’s health condition and other objective or subjective circumstances.
17.3. This Agreement is terminated in the following cases:
17.3.1. By mutual agreement of the Parties, including by concluding an additional agreement on termination.
17.3.2. At the Customer’s initiative by submitting a written application to the Executor no later than 10 days before the termination date. The Agreement is deemed terminated from the date specified in the application.
17.3.3. At the Executor’s initiative in case of violation by the Customer of the Agreement and/or Rules, provided that all necessary actions are taken to prevent any deterioration of the Customer’s health due to such refusal. The Executor informs the Customer in writing of the reasons and the date from which the Agreement will be considered terminated. If communication with the Customer is absent, the notice is sent by mail to the address specified in the Agreement. The Agreement is terminated from the date specified in the Executor’s notice.
17.4. The Parties unconditionally agree that the Customer’s details shall mean the information provided by the Customer when completing the Executor’s questionnaires containing personal data, or specified in the treatment plan and medical record.
17.5. The Customer understands and agrees that all information posted on the Executor’s internet resources is informational and recommendatory only and cannot be interpreted as medical information or an instruction for use with respect to the Customer.
17.6. The Rules of stay/servicing at the Facility and the current tariffs for medical services are approved by the Executor and published on the website.
17.7. On all documents related to conclusion and performance of this Agreement that require the Customer’s signature, the Customer must, next to the signature, handwrite their surname and initials.
